Triaster Services

To support Triaster’s Standard Library we recommend 5 days of onboarding of the following minimum services:

Project Initiation Workshop

This workshop will identify in detail what the project is looking to achieve these may include:

• • • Demonstration of a Process Library and a discussion on how the library will be used and deployed
    • Timescales/Milestones – Both for training and launch of the process library
    • Constraints – both Technical and Human factors
    • Roles and Responsibilities

Two days of Getting Started training

To get the full benefit this should ideally be held onsite. This is a skills transfer session showing you how to create process maps from example content that will help you create end-to-end processes. The two days training covers:

• • Configuring Process Navigator
  • Basic Visio Skills and shortcuts
  • Naming Shapes and editing text
  • Drilling down on a process
  • Orphans
  • Finding and fixing problems
  • Hyperlinking to Documents, Forms and websites
  • Data Capture
  • Linking Processes
  • Practical walk through of an end to end process
  • Finding and fixing problems
  • Generating next level processes
  • Running Report from within Process Navigator
  • Publishing to the Library
  • Adding content to Menus
  • Using Data Manager to edit property data
  • An overview on using the approvals tool

Library Administration training and governance workshop

A process Library is only as good as the content it contains. This 1-day session will walk you through the following:

• • Your Governance framework
  • Setting up the approval matrix and approval levels
  • Configuring and updating your properties file
  • Reporting requirements
  • Customising the configuration

Onsite consultancy days and ongoing Professional Services

Once you start your project, there will be queries on how to approach some mapping problems, such as ‘What do we do with time-bound processes?’ or ‘What is the best way to link processes together?’

General consultancy days have proven invaluable to a number of customers who have benefitted from Libreea’s extensive experience of mapping projects and the lessons learned from previous implementations

Depending on the scale of your project, you may require project launch support. Types of services we have previously provided are:

• • Library Integrity checking – identifying broken links and resolving them
  • Providing a critical review to ensure any issues that are present are resolved before end users see them
  • Go-live demonstrations and roadshows

*Please note that all expenses for site visits will be charged at cost

To support Triaster’s Professional Libraries we recommend 8 days of onboarding of the following minimum services:

Project Initiation Workshop

This workshop will identify in detail what the project is looking to achieve these may include:

• • Demonstration of a Process Library and a discussion on how the library will be used and deployed
  • Timescales/Milestones – Both for training and launch of the process library
  • Constraints – both Technical and Human factors
  • Roles and Responsibilities

Two days of Getting Started training

To get the full benefit this should ideally be held onsite. This is a skills transfer session showing you how to create process maps from example content that will help you create end-to-end processes. The two days training covers:

• • Configuring Process Navigator
  • Basic Visio Skills and shortcuts
  • Naming Shapes and editing text
  • Drilling down on a process
  • Orphans
  • Finding and fixing problems
  • Hyperlinking to Documents, Forms and websites
  • Data Capture
  • Linking Processes
  • Practical walk through of an end to end process
  • Finding and fixing problems
  • Generating next level processes
  • Running Report from within Process Navigator
  • Publishing to the Library
  • Adding content to Menus
  • Using Data Manager to edit property data
  • An overview on using the approvals tool

Library administration training and governance workshop

A process Library is only as good as the content it contains. This 1-day session will walk you through the following:

• • Your Governance framework
  • Setting up the approval matrix and approval levels
  • Configuring and updating your properties file
  • Reporting requirements
  • Customising the configuration
  • Agree and set up your multiple process library architecture

Process Metrics training

Every implementation of process metrics is different, and the amount of time and support varies widely. With the help of Libreea’s consultants we can help define the properties you will need to:

• • Provide an end to end cost of your process
  • Provide an end to end time for your process
  • Identify value adding steps and waiting times
  • Produce a Process Cycle Efficiency

Onsite consultancy days and ongoing Professional Services

Once you start your project, there will be queries on how to approach some mapping problems, such as ‘What do we do with time-bound processes?’ or ‘What is the best way to link processes together?’

General consultancy days have proven invaluable to a number of customers who have benefitted from Libreea’s extensive experience of mapping projects and the lessons learned from previous implementations

Depending on the scale of your project, you may require project launch support. Types of services we have previously provided are:

• • Library Integrity checking – identifying broken links and resolving them
  • Providing a critical review to ensure any issues that are present are resolved before end users see them
  • Go-live demonstrations and roadshows

*Please note that all expenses for site visits will be charged at cost

Over and above the onboarding services, Libreea are able to provide the following:

Map conversion Services

Although the Triaster solution supports the import of native Visio files, most organisations gain real value from adopting the Triaster Noun-Verb methodology.

Libreea’s team of expert consultants can take Visio flows and break them down into individual process maps – adding deliverables after each of the activities. This reduces the time for a project to get off the ground if there are limited resources. It is often easier to edit than it is to create.

We can also work with processes that are in Word documents or images files and create them from scratch giving you an editable set of process maps from within Process Navigator

*Please note: We will add deliverables to the processes and where possible name the deliverable appropriately. Where it is not possible to identify a clear deliverable and empty place holder will be used instead.

Where a process spans multiple pages a process title will be derived from the contents. We will never create process maps in the format of HR page 1, HR page 2 or HR page 3.

Libreea Managed Services

We have a range of services that can support your project, from facilitated workshops, process discovery and mentoring.