Privacy policy and terms of use


Privacy Policy



We are Libreea Ltd. This policy sets out the basis on which we process the data we collect from you or that you provide to us.

By visiting www.libreea.co.uk and www.libreea.com (“our site”) you are accepting and consenting to the practices described in this policy.

For compliance with the General Data Protection Regulation (EU) 2016/679 the Data Controller is Libreea Ltd of 5 Theale Lakes Business Park, Moulden Way, Sulhamstead, Berkshire, RG7 4GB

What Information do we collect or process?

The information you give to us by filling in forms on our site or by contacting us by phone, email or otherwise. This includes information you provide to us when you register to our site, subscribe to the services we provide, participate in our discussion boards, blogs or twitter feed, enter into a survey or promotion and when you report a problem. This includes information such as your name, email address, company name, address and phone number.

  • Information we collect from you automatically when you sign up to our site. This includes:
    • technical information including the Internet Protocol (IP) address, browser type, domain names, internet service provider, operating system, clickstream data; and
    • information about your visit including, the pages viewed on our site, length of visit, referring website and geographic location.
    • Search engine results. Our search tool is powered by Google. Search queries and results are logged anonymously to help us improve our website and search functions
    • Marketing Information To understand the effectiveness of our advertising in order to better serve our users.
    • Personal and contact details such as title, Full name and contact details used to send marketing information if opted in and for the purpose of contract fulfilment
    • LinkedIn messages, we may link to relevant articles posted to groups that are relevant to our audience
    • To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about
    • Information provided to us by Partners, such as requests for marketing information you have requested by attending an affiliated event
    • Profiling information, information relating to interests based on Job roles to better target marketing campaigns, such as IT information to IT professionals and Health and Safety information to HSE Advisers
  • Your Nationality if required for visits to sites that require a particular nationality to be allowed access
  • Records of your contact with us
  • Products and services – to help us fulfil our contractual obligations to you.
  • Details of services provided by our suppliers, to help us fulfil our contractual obligations to you.
  • Live chat information – we use HubSpot to manage our online interaction with you. This information will be added to our CRM system to help keep you informed

Cookies

Our site uses cookies to distinguish you from other users. A cookie is placed on your hard drive by a web operator and is intended to gather information about your use of our site. This helps us ensure that you are provided with a good experience when you browse our website. The type of cookies we use can be broken down as follows:

  • Strictly necessary cookies that are required for the operation of our website. For example, cookies that enable you to log in to our secure areas.
  • Analytical/performance cookies that allow us to recognise and count the number of visitors to our site and how visitors move around our site.
  • Functionality cookies that are used to recognise you when you return to our site.
  • Targeting cookies that record your visit to our site including the pages you have visited and links you have followed.

Our site may use Log Files that:

  • collect demographic information not linked to your personal data. This may include your postal code, age, gender, preferences, interests and favourites.
  • collect information such as your IP address, browser type, domain names, internet service provider, files viewed on our site, operating system, clickstream data, access times and referring website addresses. This information may be linked to your personal data such as your name, email address, telephone number and address.

Our site uses a software called clear gifs (also referred to as Web Beacons/Web Bugs). Clear gifs sit on web pages or emails and help us understand the effectiveness of our communications and web pages. Information gathered by the clear gifs used in our emails links to your personal information.

Parts of our site may use Adobe Flash Cookies to remember your settings, preferences and usage of our site.

How Do We Use Your Information?

  • To fulfil any contracts we have with you in order to provide our services; these include:
    • Negotiation, provision and management of a product or service
    • To support the product in service
    • Provide access to learning materials to support the product
    • To test the effectiveness of any product or service offered
    • To obtain feedback relating to our products services and processes
    • To share information with our business partners for the purpose of the provision of services – such as onsite consultancy
  • For regulatory or legal purposes such as financial accounting
  • To understand the effectiveness of our advertising in order to better serve our users.
  • For operational purposes when running our site, including for troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site for your use;
  • To allow you to get involved with our interactive features; and
  • To keep our site safe and secure.

Recruitment Data

When applying for a job with us, we will ask you for your personal details including name and contact details. You will also be asked about your previous experience, education, referees and other information relevant to the role applied for. All of our recruitment team have access to all of this information and it is only used for the purpose of assessing your application, or to fulfil legal or regulatory requirements if necessary.

Upon a conditional offer of employment, you will be asked for supporting information. You will therefore be required to provide:

  • Proof of your identity – we will take copies.
  • You will be asked to complete a criminal records declaration.
  • Your referees, whom we will directly contact to obtain references
  • Health information – so we can establish safeguarding requirements.
  • If we make a final offer, we will also ask you for the following:
  • Bank details – to process salary payments
  • Emergency contact details – so we know who to contact in case you have an emergency at work

For Successful candidates this information will form part of your personnel file. For those that are unsuccessful, you may be asked if you would like your information to be retained on file for 6 months should further suitable positions become available. It is then securely destroyed

Who has access to your personal data and how long is it retained?

We will retain access to all personal data that we collect from or about you.

By using our site, you agree that we can share your personal information within any business that is controlled or managed by Libreea, or with selected third parties including:

  • Our business partners;
  • Our website host provider;
  • Advertisers and advertising networks that we use for our marketing; and
  • Any analytic providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • If we are required to do so by law or in order to comply with any legal obligations;
  • If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; and
  • If we offer or supply you a service that is provided on our behalf by a third party.

We will retain your personal data as follows:

  • Personal data will be retained for a maximum of 2 years after the termination of a contract
  • Financial transactions will be retained in line with current HMRC regulations
  • Data provided for an event held by Libreea will be retained for 6 months following the event
  • Marketing contacts will be retained for a maximum of 12 months where no contact has been made

Where do we store your personal data?

The data that we collect from you may be transferred to and stored at, a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers and includes suppliers operating in the US.

Whilst destinations outside of the EEA may not have equivalent obligations for the protection of personal data, we are under a duty to ensure, so far as is reasonably necessary, that the storage and use of your data outside of the EEA is processed and stored securely and in accordance with this policy.

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site. Any transmission of data is at your own risk.

When transferring your data outside of the EEA, we will use countries on the adequecy list as deemed by the Information commissioners Office. Where Transfers occour to the United States of America, we will only use companies with have a valid EU-US Privacy Shield in place Transfers outside EEA - EU-US Privacy Shield. We do not currently expect to transfer data to any other 3rd Countries at this time.

What are the legal grounds for processing personal data?

We utilise the following basis:

  • Consent – All marketing information is provided via an opt-in
  • Contractual – All necessary requirements for provisioning services for you
  • Legal Obligation – Statutory reporting for financial and crime management purposes
  • Legitimate Interests – Where we feel our products or services may support you in your project often referred to as a ‘Soft opt-in’

Your rights

Under the General Data Protection Regulation (GDPR) you have the following rights with us:

  • The right to be informed – this covers the data we hold on you and how it is processed.
  • The right of access – The GDPR Articles 1 15 and Recital 63 makes the provision to make a Data Subject Access Request (DSAR) we will provide confirmation of data is being processed; access to their personal data; and other supplementary information. This will be provided free of charge within 1 month of proof of a valid request. To make a Data Subject Access Request (DSAR), please email info@libreea.co.uk.
  • The right to rectification – Request inaccurate personal data rectified, or completed if it is incomplete. This request can be made verbally or in writing. This will be actioned within one calendar month. This right is closely linked to the controller’s obligations under the accuracy principle of the GDPR (Article (5)(1)(d)).
  • The right to erasure (right to be forgotten) - Individuals can make a request for erasure verbally or in writing. All requests will be actioned within one calendar month but the right is not absolute and only applies in certain circumstances.
  • The right to restrict processing - This is not an absolute right and only applies in certain circumstances. We may still store the personal data, but not use it. The request can be made verbally or in writing and we will respond within one calendar month.
  • The right to object – This includes processing based on legitimate interests or the direct marketing (including profiling)

For questions and queries about Libreea's Data protection policies and protocols, please email info@libreea.co.uk.

You have the right to ask us not to process your personal data for marketing purposes at any time, and you can exercise your right to prevent such processing by ticking any relevant boxes on the forms we use to collect your data, or by emailing info@libreea.co.uk. We will always provide an opt-out function on all marketing information we send out.

Our site may contain links to third-party websites. Please note that these third parties have their own privacy policies and we do not accept any liability or responsibility for these policies. Please check these policies before you submit your personal data to their websites.

Your Right to complain

If you have a complaint about how we are processing your personal data, you have the right to complain to the supervisory authority. In the UK this is the Information Commissioners Office https://ico.org.uk/concerns

Changes to this policy

Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you. Please check back frequently to see any updates or changes.

If you need to speak to us, please email info@libreea.co.uk

Terms of use

We are Libreea Ltd, a limited company registered in England and Wales under company number 10846314. Our registered office is at 5 Theale Lakes Business Park, Moulden Way, Sulhamstead, Berkshire, RG7 4GB.

If you need to speak to us, please email info@libreea.co.uk

These terms tell you the rules for using our websites www.libreea.co.uk (our site). Please read these terms and conditions carefully, as by using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

We make changes to these terms from time to time and so we recommend you check these terms every time you use our site.

Your use of our site is also subject to the terms of our Privacy Policy, and all our products are subject to our standard terms which are available on request by contacting info@libreea.co.uk

Who can use our site?

Our site is directed to businesses based in the United Kingdom. We do not represent that content available on or through our site is appropriate or available for use in other locations.

Every now and then we may need to suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We do not guarantee that our site, or any content on it, will always be available or uninterrupted.

It is your responsibility to ensure that all persons who access our site through your internet connection are aware of all our policies, including these terms.

How you may use our site

You may print off one copy, and may download extracts, of any page(s) from our website, in accordance with these terms, for your own use and you may draw the attention of others within your organisation to content posted on our site. You must acknowledge our status (and that of any of our contributors) as authors of the content.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must destroy any copies of the materials you have made.

You must treat your password or any other information you are provided with as part of our security procedures as confidential. If in our reasonable opinion you have failed to comply with these terms of use we have the right to disable any user identification code or password. If you know or suspect that anyone else knows your password or security information you must promptly notify us by emailing info@libreea.co.uk

You may only provide a link to our homepage with our written permission, and we reserve the right to withdraw linking permission without notice.

Limitation on your use of our site

Whilst you may share content within your business organisation, you must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not:

  • misuse our site by knowingly introducing any material that is malicious or technologically harmful;
  • attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site; or
  • attack our site via a denial-of-service attack or a distributed denial-of service attack.

Our intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by intellectual property laws, including copyright laws and treaties around the world. All such rights are reserved.

Disclaimer

The content on our site is provided for general information only and it is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

Our website may include information, such as comments on our blog posts, that is uploaded by users of our site. Information uploaded by users is not approved by us and the views expressed by other users do not represent our views or values. If you wish to complain about information and materials uploaded by other users please contact us on info@libreea.co.uk.

Links on our site to other websites and resources are provided for information only and should not be interpreted as our approval to their content. We have no control over the content of these websites or resources.

Our liability to you

Please note that different limitations will apply to liability arising from our supply of services and/or goods to you. Such terms will be set out within our terms and conditions of supply.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. We do not attempt to exclude or limit our liability to you where it would be unlawful to do so.

We will not be liable for any failures due to software, internet errors, your loss of your password or account ID or any other circumstances beyond our reasonable control.

We are not liable for any loss or damage caused by a virus or any technologically harmful material that may infect your computer or computer equipment due to your use of our site or your downloading any content linked to it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence),

  • breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Law and jurisdiction governing disputes

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.